Santa's Friend Chimney Service
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Santa’s Friend Chimney Service – Standards of Ethics and Business Practices

We promise to only do the work that needs to be done

We are a chimney company and are on alert for chimney problems, which we are prepared to address with each customer. However, we will never “manufacture” problems. We understand there are reported problems in the industry and give you our assurance that we are not part of the problem.

We promise to be punctual

When we give you an estimated time of arrival, if it varies by more than 15 minutes, we will call and let you know when the ETA is or reschedule.

We promise to be reliable

We believe in keeping promises. If there’s a problem or additional work to do, we’ll come back when we say we will, and we will finish the things we start within a reasonable time frame.

We promise to give a good presentation of ourselves

  • Appearance: All of our technicians will be clean (keep in mind this is a dirty job) in dress and hygiene
  • Vehicle: We keep our vehicles clean and in good working condition. We understand nobody wants a rattletrap truck or oil stains in the driveway
  • Behavior on the job: Our technicians will always refrain from foul language. We have a strict “no drugs or alcohol “and “No smoking” on the job policy

We know you home is your castle and will treat it accordingly

We use drop cloths and dust control. Our systems protect against dust in the home. We will take care not to track dirt or mud into your home or touch your things with dirty hands. If the job is outside, we will take the same care of the house, roof, yard, etc. And, of course, we clean up after ourselves inside and out. We will leave the area in as good a condition as or better than when we arrived.

We have a No-Nonsense Guarantee

If, in the unlikely event you are ever dissatisfied, we will work with you until you are satisfied.


You can find more information about us here and we invite you to contact us with any questions you may have.

Chimney Safety Institute of America National Chimney Sweeps Guild Regency Fireplaces Authorized Dealer

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